Refund and Returns Policy

At KOZIA INC., customer satisfaction is our top priority. We want you to feel confident and secure when shopping with us. If for any reason you are not fully satisfied with your purchase, our Refund and Returns Policy is designed to ensure a smooth and transparent process.

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.
• Certain items, such as final sale goods, custom-made products, or gift cards, are non-returnable.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
• Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

3. Exchanges

• If you wish to exchange a product for a different size, color, or model, please contact our support team before sending back your item.
• Exchanges are subject to stock availability.

4. Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 7 days of delivery with clear photos.
• We will arrange for a replacement or a full refund at no additional cost.

5. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error (defective or wrong item).
• We recommend using a trackable shipping service to ensure safe return of your item.

6. How to Initiate a Return

To request a return or refund, please contact us at:

📧 Email: longlin948@gmail.com
📞 Phone: +1 (929) 392-4419

Our team will guide you through the process and provide return instructions.